Performance & KPIs
Put in place relevant management indicators for informed decision-making and objective tracking of the value delivered.
Many IT departments produce dashboards that nobody reads, because they measure activity rather than outcomes. A good indicator changes a decision; the others consume time.
Distinguish activity from outcome
The number of tickets handled measures an activity. The time it takes for a user to be able to work again measures an outcome. Only the second one matters to executive management.
Few indicators, maintained over time
Around ten indicators tracked faithfully for two years are worth more than fifty reset every six months. The time series is what gives the measurement its meaning.
Make the value visible
An IT department that cannot express what it produces in terms the other departments understand ends up being treated as a cost centre. It is as much a problem of wording as of measurement.
Who it is for: IT departments that have to defend a budget or demonstrate their contribution.
Other areas of expertise
Interim CIO
Experienced IT leadership, available immediately, for the times when the seat cannot stay empty.
Digital strategy
A technology roadmap aligned with the company's objectives, with milestones that can be verified.
IT transformation
Modernise your ageing digital ecosystem and eliminate application sprawl to regain agility and performance.